Terms of service

OVERVIEW
This website, starkle.in, is operated by Starkle Jewels Private Limited (CIN U74999DL2019PTC345158, GSTIN 07ABBCS5056P1ZU), A-91 (91-A), Block A, Basement, Veer Savarkar Marg, Lajpat Nagar II, New Delhi 110024 ("Starkle", "we", "us", "our").

By visiting the website or buying from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns, Refund and Cancellation Policy, which form part of these terms. Please read them carefully. If you do not agree, please do not use the website.

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated. Orders are governed by the terms in force when the order was placed.

1. ELIGIBILITY
You must be at least 18 years old, or use the website under the supervision of a parent or guardian. You agree to give accurate, complete and current information when you place an order or create an account.

2. PRODUCTS AND DESCRIPTIONS
We describe our jewellery as accurately as we can, including metal purity, gold weight, diamond and gemstone details, dimensions and country of origin. All gold jewellery is BIS hallmarked with HUID. Because each piece is handcrafted, small variations in weight, size and finish may occur. Colours may look slightly different on different screens.

3. PRICES
Prices are in Indian Rupees and include GST. Because our prices are based on prevailing gold and diamond rates, they may change from time to time. The price that applies to your order is the price shown at the time you place it. The price break-up on each product page shows the metal value, making charges and GST.

If a product is listed at an incorrect price because of a clear error, we may cancel the order and refund any amount paid in full.

4. ORDERS AND PAYMENT
Your order is an offer to buy. It is accepted when we confirm it by email or message. We may decline or cancel an order, for example if a product is unavailable, if we cannot verify payment or delivery details, or if we suspect fraud. In that case, any amount paid is refunded in full.

We accept cards, UPI, net banking, wallets and Cash on Delivery (not available on all pincodes or order values). Payments are processed securely by our payment partners; we do not store your full card details.

5. SHIPPING, RETURNS, EXCHANGES AND WARRANTY
Shipping timelines and charges are set out in our Shipping Policy. Returns, exchanges, refunds and cancellations are governed by our Returns, Refund and Cancellation Policy. Repairs and lifetime exchange are governed by our Repair Warranty and Lifetime Exchange Policy. All of these are available on the website.

6. USE OF THE WEBSITE
You agree not to use the website for any unlawful purpose; to infringe our or anyone else's intellectual property; to submit false or misleading information; to upload viruses or harmful code; to scrape, crawl or interfere with the security or operation of the website; or to place orders for resale without our written consent. We may suspend or end your access if you breach these terms.

7. INTELLECTUAL PROPERTY
All content on the website, including the Starkle name and logo, designs, photographs, videos and text, belongs to Starkle or is used with permission. You may not copy, reproduce, sell or use it for any commercial purpose without our written permission.

8. REVIEWS AND SUBMISSIONS
If you send us reviews, photos, ideas or other content, you confirm that it is your own, is accurate and does not break any law or anyone's rights. You allow us to use, publish and edit it in connection with Starkle, with credit where appropriate.

9. THIRD-PARTY LINKS AND SERVICES
The website may link to or use third-party services (for example, payment, courier and messaging providers). We are not responsible for their content or practices; their own terms and policies apply.

10. PERSONAL INFORMATION
How we collect and use your personal information is explained in our Privacy Policy.

11. LIMITATION OF LIABILITY
We work to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted or error-free. To the extent permitted by law, Starkle is not liable for indirect or consequential losses arising from your use of the website, and our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

12. INDEMNITY
You agree to compensate Starkle for any loss or claim caused by your breach of these terms or your misuse of the website.

13. GOVERNING LAW AND DISPUTES
These terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at New Delhi have jurisdiction over any dispute arising from these terms or your use of the website.

14. GRIEVANCES AND CONTACT
Customer care: contact@starkle.in | +91 11 4002 0099 | +91 88003 05037 (Monday to Sunday, 11am to 7pm)

Grievance Officer: Anchal Goswami
grievance@starkle.in | +91 11 4002 0099 | +91 88003 05037
We acknowledge complaints within 48 hours and resolve them within one month. Details: starkle.in/pages/grievance-redressal

You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.