Refund and Cancellation Policy

This policy applies to all orders placed on starkle.in with Starkle Jewels Private Limited.

Returns and exchanges: 15 days

You can return or exchange any purchase within 15 days of receiving it. To be eligible, the piece must be unworn and in resalable condition, and must come back with its original packaging, certificates, invoice and any free gifts that came with it.

Custom and personalised orders cannot be returned or exchanged, but remain covered under our Lifetime Exchange.

How to return or exchange

Register your return at starkle.in/apps/return_prime, or email contact@starkle.in or WhatsApp +91 88003 05037 with your order number and the piece you wish to return. We will arrange an insured pickup from your address.

Return shipping cost

Because every piece travels fully insured, a return pickup costs ₹200, which is deducted from your refund amount.

Exchanges

Once we receive and inspect your piece, the replacement is dispatched within 7 to 10 days.

Refunds

Refunds are initiated once we receive and inspect the returned piece, and are processed within 3 to 7 working days, directly to your bank account. We will email you when your return is received and when your refund is approved.

Cash on Delivery: the ₹250 COD charge is not refundable.

Cancellations

You can cancel an order before it is dispatched by emailing contact@starkle.in or calling +91 11 4002 0099 / +91 88003 05037. Prepaid orders cancelled before dispatch are refunded in full within 3 to 7 working days. Once an order has been dispatched, it is handled as a return under this policy.

Starkle may cancel or decline an order, for example where a product is unavailable or a pricing error has occurred; in that case any amount paid is refunded in full.

Questions or complaints

Customer care: contact@starkle.in · +91 11 4002 0099 · +91 88003 05037 (Monday to Sunday, 11am to 7pm).
If you are not satisfied with a resolution, contact our Grievance Officer.