Grievance Redressal

If something hasn't gone right with your order or your jewellery, we want to hear about it and fix it. This page explains how to raise a complaint with Starkle and what you can expect from us, in line with the Consumer Protection (E-Commerce) Rules, 2020, as amended.

Grievance Officer

Anchal Goswami
Grievance Officer, Starkle Jewels Private Limited
A-91 (91-A), Block A, Basement, Lajpat Nagar II, New Delhi 110024

Email: grievance@starkle.in
Landline: +91 11 4002 0099
Mobile: +91 88003 05037
Available Monday to Sunday, 11am to 7pm

How to raise a complaint

Email grievance@starkle.in with:

Your name and phone number
Your order number (if you have one)
What went wrong, and what you'd like us to do
Photos, if they help explain the issue

You can also call us on the numbers above, or write to us at the address above.

What happens next

Within 48 hours of receiving your complaint, we will acknowledge it and send you a copy of your complaint as we have recorded it.
Within one month of receiving your complaint, we will resolve it and let you know the outcome.
You can ask for an update at any time by replying on the same email thread.

For everyday questions about orders, sizing, returns or exchanges, our customer care team is usually the fastest route: contact@starkle.in, +91 11 4002 0099 or WhatsApp +91 88003 05037, Monday to Sunday, 11am to 7pm.

National Consumer Helpline

If you are not satisfied with how we have handled your complaint, you can also approach the Government of India's National Consumer Helpline: call 1915 or 1800-11-4000, WhatsApp +91 88000 01915, or visit consumerhelpline.gov.in.

Company details

Starkle Jewels Private Limited
Registered office and store: A-91 (91-A), Block A, Basement, Lajpat Nagar II, New Delhi 110024
CIN: U74999DL2019PTC345158
GSTIN: 07ABBCS5056P1ZU
Website: starkle.in