ORDERING & PAYMENT

To Cancel your order, you can either mail us on contact@starkle.in or Call/ Whatsapp us at our helpline number +91 8800305037

Open the product you like and click on ADD TO CART. It will redirect you to your Bag and you can checkout from there by filling in your shipping details and selecting your payment method. HAPPY SHOPPING!

We accept Credit Cards, Debit cards, Online Banking, UPI, PayTM as well as Cash on Delivery (COD).

Yes, our prices are subject to change due to fluctuations in gold rates.

Yes we do! However, this does not apply to all postcodes. We charge a ₹250 fee for COD.

Yes, Call or whatsapp us at +91 8800305037 and we’ll help you out!

Yes! We certainly can depending on resource availability. Just email us at contact@starkle.in or call us at +91 8800305037.

You can see the status of your order on the My Account page. For any queries, contact us.

Ready-to-ship pieces are dispatched within 2 to 3 working days of order confirmation.

Made-to-order pieces are made for you and dispatched within 21 to 25 days.

All orders travel through a secure, insured courier and are usually delivered within 3 to 5 working days of dispatch. Occasionally, delays can happen for reasons beyond our control; if they do, we will keep you updated.

If you would like us to confirm delivery to your pincode, please contact us.

Normal Shipping on Prepaid Orders is absolutely free!

We have a flat shipping rate of ₹250 for Cash on Delivery Orders and it is non refundable in case of returns.

Yes, all the orders are insured during transit.

Once dispatched, you can track your order through the tracking link in your shipping confirmation email. If you have any trouble, please contact us.

You can return or exchange any purchase within 15 days of receiving it. Custom orders cannot be returned or exchanged. See our Returns Policy for full details.

To register a return, click here, or email contact@starkle.in with your order number and the piece you wish to return.

Every return travels fully insured, so a return pickup costs ₹200, which is deducted from your refund amount.

Your refund is processed within 3 to 7 working days of us receiving and inspecting the return.

Not yet but we surely will ship outside India soon!

Our 1 year warranty fully covers repairs within the first year of purchase relating to

- Any breakages of Jewellery

- Any loss of diamonds

You can bring the piece to our Lajpat Nagar store or request a reverse pickup.

The shipping charges for the reverse pickup and post-repair delivery will be borne by the customer.

Subsequent repairs are chargeable.

The warranty does not cover any damage to the item due to harsh chemical exposure.

Opal Stones are not covered under the 1 year warranty.

Our lifetime exchange policy allows you to return your Starkle Jewellery in exchange for store credit or an online gift card. You can simply bring the product to our Lajpat Nagar store or ask us to book a reverse shipping for your items.

Please note, the reverse shipping charges will be borne by the customer

Under the exchange policy, we will provide you with store credit or an online gift card for an amount equivalent to

100% of the prevailing gold metal rate (Market Rate) for your jewellery's purity.

The prevailing DIAMOND RETURN rate as decided by the company, i.e. Starkle Jewels Pvt. Ltd.:

90% for Diamonds and Solitaires above 0.05ct.

80% for Precious Gemstones.

80% for Lab Grown Diamonds

Semi-Precious Gemstones are not covered under lifetime exchange

We will not accept any exchanges that are not accompanied by either an authenticity certificate or an invoice.

1. Jewellery should be the last thing you put on when your dress.

2. Ensure you store your jewellery with utmost care to prevent damage. 

3. Clean your jewellery from time to time to retain its shine.

Avoid wearing your jewellery while showering, swimming or exercising.

SWEAT and CHLORINE are highly likely to damage the polish on 14k and 18k jewellery. If the jewellery does get exposed to sweat, we recommend cleaning it immediately with some clean, lukewarm water.

If your jewellery does lose its shine or become dull over time, worry not! We will polish your jewellery for free. Alternatively you can also take your jewellery to a local jeweller for a polish.

NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.

With Covid-19, our use of sanitizer has become regular and frequent. While it is absolutely necessary for you to follow covid-related precautions, sanitizer use can be detrimental to your jewellery, particularly 14k and 18k jewellery.  Most Sanitizers contain a high percentage of alcohol or other chemicals like chlorine that can impact the quality of your jewellery like lack of shine, dulled colour or discolouration and loss of lustre and brilliance of stones. 

We recommend removing your jewellery when you use sanitizers and putting it back on only after the sanitizer has dried. In case you accidentally get sanitizer on your jewellery, remove the piece and wash it separately with soap and warm water to get rid of the chemicals.

Soak the gold and diamond jewellery in a mixture of mild soap and lukewarm water.

Clean out every little piece of jewellery in a mixture of mild soap and lukewarm.

Finally, rinse the jewelry thoroughly with clean water and dry it with soft cloth or paper towel. Your jewellery will be good to go!

We also recommend having your jewellery polished through us or a local jeweller every 1.5 years or so to maintain its shine

You don't have to worry. We will take care of it! Just email us at contact@starkle.in or call us on +918800305037 and we will help you out with the process.

If your product is still under warranty, there will be no repair charges.

Please note, the reverse shipping and subsequent delivery charges will be borne by the customer.

Opals, while beautifully luminescent stones, require extra care as they tend to be delicate. With good care, opals retain their shine for several years. They will not be impacted by regular water.

Opals should not be exposed to oils and moisturisers

Opals should not be exposed to any harmful chemicals such as sanitizers, chlorine in swimming pool and acids.

Avoid wearing opal jewellery while engaging in strenuous physical activity or while swimming.

OPALS ARE NOT COVERED UNDER THE 1 YEAR WARRANTY

We currently only have a buy-back policy for customers in Delhi who are able to physically visit our store.

However, for other cities we have a lifetime exchange policy wherein you can return your products in exchange for store credit or a gift card.

We provide free lifetime polishing service. If you feel your piece is losing its shine, you can bring it to our Lajpat Nagar store and we will have it polished for you free of charge.

Alternatively, you can get in touch with us to arrange for pick-up, polish and delivery of your piece. 

NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.

Gold items come in various purities ranging from 9k to 24k. As you go up in purity, the percentage of pure gold in the article increases.

24k - 100%

22k - 91.6%

18k - 75%

14k - 58.3%

9k - 37.5%

24 karat or pure gold is too soft to be worn as jewellery. With lower purities, the strength of the metal increases. The most ideal purity for studding with diamonds is 18k and 14k. At Starkle, we offer jewellery in both 18k and 14k solid gold.

Yes we get all our diamond studded items certified from Government- accredited independent labs. 

Yes we issue Certificates of Authenticity for all our items. 

We offer a varied range of diamond colours and clarities with differing rates. Information on the diamonds' colour, clarity and carat weight is mentioned in the product description. 

Yes all our jewellery items carry a BIS hallmark stamp with states the gold purity. 

Starkle's jewellery is made from solid gold, diamonds, precious and semi-precious gemstones.