Our 1 year warranty fully covers repairs within the first year of purchase relating to

- Any breakages of Jewellery

- Any loss of diamonds

You can either bring the item to one of our retails stores or request a reverse pickup.

The shipping charges for the reverse pickup and post-repair delivery will be borne by the customer.

Subsequent repairs are chargeable.

The warranty does not cover any damage to the item due to harsh chemical exposure.

Opal Stones are not covered under the 1 year warranty.

Our lifetime exchange policy allows you to return your Starkle Jewellery in exchange for store credit or an online gift card. You can simply bring the product into our stores or ask us to book a reverse shipping for your items.

Please note, the reverse shipping charges will be borne by the customer

Under the exchange policy, we will provide you with store credit or an online gift card for an amount equivalent to

100% of the prevailing gold metal rate (Market Rate) for your jewellery's purity.

The prevailing DIAMOND RETURN rate as decided by the company, i.e. Starkle Jewels Pvt. Ltd.

We will not accept any exchanges that are not accompanied by either an authenticity certificate or an invoice.

Gemstones are not covered under lifetime exchange

1. Jewellery should be the last thing you put on when your dress.

2. Ensure you store your jewellery with utmost care to prevent damage. 

3. Clean your jewellery from time to time to retain its shine.

Avoid wearing your jewellery while showering, swimming or exercising.

SWEAT and CHLORINE are highly likely to damage the polish on 14k and 18k jewellery. If the jewellery does get exposed to sweat, we recommend cleaning it immediately with some clean, lukewarm water.

If your jewellery does lose its shine or become dull over time, worry not! We will polish your jewellery for free. Alternatively you can also take your jewellery to a local jeweller for a polish.

NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.

With Covid-19, our use of sanitizer has become regular and frequent. While it is absolutely necessary for you to follow covid-related precautions, sanitizer use can be detrimental to your jewellery, particularly 14k and 18k jewellery.  Most Sanitizers contain a high percentage of alcohol or other chemicals like chlorine that can impact the quality of your jewellery like lack of shine, dulled colour or discolouration and loss of lustre and brilliance of stones. 

We recommend removing your jewellery when you use sanitizers and putting it back on only after the sanitizer has dried. In case you accidentally get sanitizer on your jewellery, remove the piece and wash it separately with soap and warm water to get rid of the chemicals.

Soak the gold and diamond jewellery in a mixture of mild soap and lukewarm water.

Clean out every little piece of jewellery in a mixture of mild soap and lukewarm.

Finally, rinse the jewelry thoroughly with clean water and dry it with soft cloth or paper towel. Your jewellery will be good to go!

We also recommend having your jewellery polished through us or a local jeweller every 1.5 years or so to maintain its shine

You don't have to worry. If your product is still under warranty, we will take care of it! Just email us at [email protected] or call us on +918800305037 and we will help you out with the process.

Opals, while beautifully luminescent stones, require extra care as they tend to be delicate. With good care, opals retain their shine for several years. They will not be impacted by regular water.

Opals should not be exposed to oils and moisturisers

Opals should not be exposed to any harmful chemicals such as sanitizers, chlorine in swimming pool and acids.

Avoid wearing opal jewellery while engaging in strenuous physical activity or while swimming.

OPALS ARE NOT COVERED UNDER THE 1 YEAR WARRANTY

No, we do not have a buy-back policy at the moment. However, we have a lifetime exchange policy wherein you can return your products in exchange for store credit or a gift card.