FAQ

To Cancel your order, you can either mail us on contact@starkle.in or Call/ Whatsapp us at our helpline number +91 8800305037

Open the product you like and click on ADD TO CART. It will redirect you to your Bag and you can checkout from there by filling in your shipping details and selecting your payment method. HAPPY SHOPPING!

We accept Credit Cards, Debit cards, Online Banking, UPI, PayTM as well as Cash on Delivery (COD).

Yes, our prices are subject to change due to fluctuations in gold rates.

Yes we do! However, this does not apply to all postcodes. We charge a ₹200 fee for COD.

Yes, Call or whatsapp us at +91 8800305037 and we’ll help you out!

Yes! We certainly can depending on resource availability. Just email us at contact@starkle.in or call us at +91 8800305037.

You can find the status of you order on the My Account page of our website. For any queries, you canContact Us

Ready-to-Ship orders are usually shipped the next working day after order confirmation.

Made-to-order items are sent to manufacturing and take 3 weeks to be shipped.
All orders are shipped via a Secure and Insured delivery service and normally take 2-4 days to be delivered.

An executive is assigned to you who will be giving you regular updates on the status of your order.

If you would like us to confirm delivery to your postcode, please reach out to us and we will help you out -Contact Us

Normal Shipping on Prepaid Orders is absolutely free!

We have a flat shipping rate of ₹200 for Cash on Delivery Orders and it is non refundable in case of returns.

Yes, all the orders are insured during transit.

After dispatch, your order can be tracked via a tracking link which you will receive in a shipping confirmation email from us. However, if you face any issues with tracking, please reach out to us and we will help you out -Contact Us

You can return or exchange any purchase within 30 days after your item was received. However, Custom orders cannot be returned or exchanged. Please refer to our Return Policy for full details.

If you have your order details, you can request a refund online. Click here.

Or

You can email us at contact@starkle.in with your order number and the piece you wish to return and we will process your request instantly.

No, all returns and exchange under the 30 day policy will include free shipping.

Your refund will take 3-5 business days once we receive the return.

Not yet but we surely will ship outside India soon!

Our 1 year warranty fully covers repairs within the first year of purchase relating to

- Any breakages of Jewellery

- Any loss of diamonds

You can either bring the item to one of our retails stores or request a reverse pickup.

The shipping charges for the reverse pickup and post-repair delivery will be borne by the customer.

Subsequent repairs are chargeable.

The warranty does not cover any damage to the item due to harsh chemical exposure.

Opal Stones are not covered under the 1 year warranty.

Our lifetime exchange policy allows you to return your Starkle Jewellery in exchange for store credit or an online gift card. You can simply bring the product into our stores or ask us to book a reverse shipping for your items.

Please note, the reverse shipping charges will be borne by the customer

Under the exchange policy, we will provide you with store credit or an online gift card for an amount equivalent to

100% of the prevailing gold metal rate (Market Rate) for your jewellery's purity.

The prevailing DIAMOND RETURN rate as decided by the company, i.e. Starkle Jewels Pvt. Ltd.:

90% for Diamonds and Solitaires above 0.05ct.

80% for Precious Gemstones.

80% for Lab Grown Diamonds

Semi-Precious Gemstones are not covered under lifetime exchange

We will not accept any exchanges that are not accompanied by either an authenticity certificate or an invoice.

1. Jewellery should be the last thing you put on when your dress.

2. Ensure you store your jewellery with utmost care to prevent damage. 

3. Clean your jewellery from time to time to retain its shine.

Avoid wearing your jewellery while showering, swimming or exercising.

SWEAT and CHLORINE are highly likely to damage the polish on 14k and 18k jewellery. If the jewellery does get exposed to sweat, we recommend cleaning it immediately with some clean, lukewarm water.

If your jewellery does lose its shine or become dull over time, worry not! We will polish your jewellery for free. Alternatively you can also take your jewellery to a local jeweller for a polish.

NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.

With Covid-19, our use of sanitizer has become regular and frequent. While it is absolutely necessary for you to follow covid-related precautions, sanitizer use can be detrimental to your jewellery, particularly 14k and 18k jewellery.  Most Sanitizers contain a high percentage of alcohol or other chemicals like chlorine that can impact the quality of your jewellery like lack of shine, dulled colour or discolouration and loss of lustre and brilliance of stones. 

We recommend removing your jewellery when you use sanitizers and putting it back on only after the sanitizer has dried. In case you accidentally get sanitizer on your jewellery, remove the piece and wash it separately with soap and warm water to get rid of the chemicals.

Soak the gold and diamond jewellery in a mixture of mild soap and lukewarm water.

Clean out every little piece of jewellery in a mixture of mild soap and lukewarm.

Finally, rinse the jewelry thoroughly with clean water and dry it with soft cloth or paper towel. Your jewellery will be good to go!

We also recommend having your jewellery polished through us or a local jeweller every 1.5 years or so to maintain its shine

You don't have to worry. We will take care of it! Just email us at contact@starkle.in or call us on +918800305037 and we will help you out with the process.

If your product is still under warranty, there will be no repair charges.

Please note, the reverse shipping and subsequent delivery charges will be borne by the customer.

Opals, while beautifully luminescent stones, require extra care as they tend to be delicate. With good care, opals retain their shine for several years. They will not be impacted by regular water.

Opals should not be exposed to oils and moisturisers

Opals should not be exposed to any harmful chemicals such as sanitizers, chlorine in swimming pool and acids.

Avoid wearing opal jewellery while engaging in strenuous physical activity or while swimming.

OPALS ARE NOT COVERED UNDER THE 1 YEAR WARRANTY

We currently only have a buy-back policy for customers in Delhi who are able to physically visit our store.

However, for other cities we have a lifetime exchange policy wherein you can return your products in exchange for store credit or a gift card.

We provide free lifetime polishing service. If you feel your piece is losing its shine, you can bring it to one of our stores and we will have it polished for you free of charge.

Alternatively, you can get in touch with us to arrange for pick-up, polish and delivery of your piece. 

NOTE: While there are no polishing charges, shipping charges for pick-up and delivery will be borne by the customer.

Gold items come in various purities ranging from 9k to 24k. As you go up in purity, the percentage of pure gold in the article increases.

24k - 100%

22k - 91.6%

18k - 75%

14k - 58.3%

9k - 37.5%

24 karat or pure gold is too soft to be worn as jewellery. With lower purities, the strength of the metal increases. The most ideal purity for studding with diamonds is 18k and 14k. At Starkle, we offer jewellery in both 18k and 14k solid gold.

Yes we get all our diamond studded items certified from Government- accredited independent labs. 

Yes we issue Certificates of Authenticity for all our items. 

We offer a varied range of diamond colours and clarities with differing rates. Information on the diamonds' colour, clarity and carat weight is mentioned in the product description. 

Yes all our jewellery items carry a BIS hallmark stamp with states the gold purity. 

Starkle's jewellery is made from solid gold, diamonds, precious and semi-precious gemstones.